Community Update

Hi Guys, Sorry my review would be too long:
I made a rental reservation for a rental car @ Enterprise Rent-a-car. Here is the summary of my Reservation:++++++++++++++++++++++
Pick Up Location Hours for the week of : September 9, 2013
Monday 7:30 am 6:00 pm
Tuesday 7:30 am 6:00 pm
Wednesday 7:30 am 6:00 pm
Thursday 7:30 am 6:00 pm
Friday 7:30 am 6:00 pm
Saturday 9:00 am Noon
Sunday 9:00 am Noon
Car and Rate Information:
Intermediate
Toyota Corolla, Ford Focus or similar
129.95 USD (1 Week @ 129.95)
14.00 USD (VEH LICENSE COST RECOVERY FEE)
0.60 USD (PARKING SURCHARGE)
144.55 USD (Subtotal)
9.04 USD (SALES TAX)
Total charges 153.59 USD
Additional surcharges, local taxes, etc. may apply.
Ok Let's go through what happened:
Disappointment #1 : I asked for a Sedan Car, they offered me a SUV car.
Disappointment #2: They don't usually fill the tank. You know the fuel tank reader will be somewhere between this line and that line... 'The car has half tank, no idea.. how many gallon?
Disappointment #3: This car gives low mileage. 'Ok in that case, you can return the car with empty tank" How can you return the car with empty tank?
Disappointment #4: "We advise you take Damage Waiver" Ok. I said yes, since I was not sure whether my insurance covers or not. Papers signed and I got the vehicle.
After an hour I got a call from my insurance that current insurance will cover the rental insurance and I am not required to take Damage Waiver(additional cost to the rental) and I am eligible for $24.00 for travel reimbursement (my car met with an accident).
I called Enterprise Natick and told them, I don't require Damage Waiver and my insurance will reimburse only $24.00 for a day for travel. The per day cost was $26.$$. The person who took the call told me that they have tie-up with my insurance company and that will directly bill my insurance and reduce my rate from $26 to $24 per day without removing the Damage Waiver and I can still have Damage Waiver and my rate would be only $24 that includes Car Rental, Damage Waiver and other taxes and fees. I don't require to pay anything from my side. All these happened over the phone.
After 10 days I called Enterprise and said I would be returning the car and I need drop to the Body Shop. They told me that I can leave the car @ Body Shop and again I clarified about payments, the person who attended the call told me that I don't have any due and they would be billing directly to my insurance.
After 10 days, I don't remember exactly, I got a call from Enterprise that they received payment for 8 days of rental and they needed the body shop address and phone number so that they can call them to confirm that it took 10 days to fix my car and charge insurance an additional two day.
Disappointment #4: After one month I was charged $ 180 on my Credit Card.. What? Yes... Damage Waiver $16 other fees for 10 Days.....
Disappointment #5: I called Enterprise....
Response #1 : "We will find out and call you tomorrow, it looks like we updated the system. Whom did you talk to?" << No call on the next day >>
Response #2: We wanted to call you back. Good that you called... generally we don't take any make any adjustment in the rental plan over the phone. << I explained again over the phone>> Ok, you need to speak with the person who worked on the changes, tomorrow please call back"
Response #3 <> " Yes we received the payment from your insurance company $24 per day and for 10 days of Damage Waiver $180,"<< somehow the Maths does not add up 1+1 = 2, this is what I learnt; it is not 3. With Car Rental, Damage Waiver and other taxes and fees the rental rate was only less than $27, and they agreed to reduce to $24 when I said I don't want Damage Waiver included in the plan. They charged the Insurance company $ 24 per day and charged me $16+ Per day. How is that work?
Wow... with all the pain still I paid some $32…..
Lessons Learned:
1. Never discuss over the phone and agree upon anything.
2. What is in Paper is very important. Take time and read through and clarify every thing before you sign the papers.